Eternal Skin Care Cosmetic Clinic – Cancellation & Refund Policy
Understanding your right to reschedule or cancel:
We understand that unforeseen circumstances may arise, requiring you to reschedule or cancel your scheduled appointment. This policy outlines our process and ensures fairness for both patients and the clinic.
Cancellation Window:
You may reschedule or cancel your appointment up to 24 hours (1 day) prior to the scheduled date and time without penalty. Please notify us by phone, email, or through our online portal.
Refunds:
- For cancellations made before the 1 Day (24 Hrs) window:
- Any advance payment made towards the procedure will be refunded minus the cost of associated expenses incurred by the clinic. These expenses may include:
- Non-returnable materials (e.g., medications, serums, consumables) specifically ordered for your procedure.
- Administrative fees related to processing your cancellation.
- We will calculate the deducted amount and process the remaining refund within 10 business days.
- Any advance payment made towards the procedure will be refunded minus the cost of associated expenses incurred by the clinic. These expenses may include:
- No refunds will be provided:
- For cancellations made less than 24 hours before the appointment.
- Once the procedure has begun or mid-way through a series of scheduled sessions.
Exceptions:
We understand that exceptional circumstances like documented medical emergencies or financial hardship may arise. We will consider providing exceptions to the cancellation and refund policy on a case-by-case basis, with supporting documentation required.
Transparency and Communication:
We believe in open communication and fairness. This policy is clearly displayed on our website and verbally communicated during the scheduling process. We encourage you to ask any questions you may have regarding cancellations and refunds.
Maintaining Trust:
We value your trust and prioritize offering reasonable options for managing appointments. This policy aims to balance the clinic’s operational needs with your right to manage your healthcare decisions.
Revisions:
We reserve the right to revise this policy periodically. Updates will be posted on our website and communicated to existing patients when applicable.
Contact:
For any questions regarding this policy or to initiate a cancellation request, please contact us at
+91 87667 37727 or support@eternalskinclinic.com