Eternal Skin Care Cosmetic Clinic – Service Availability and Refund Policy
Due to the nature of our services, this policy replaces the traditional “Shipping and Exchange” policy:
Service Availability:
Eternal Skin Care Cosmetic Clinic provides in-person consultations and procedures at our physical location at 41/3/B/8, Choudhari Vasti Rd, Shanti Nagar, Rakshak Nagar, Kharadi, Pune, Maharashtra 411014, India. Unfortunately, we do not currently offer online consultations or procedures due to regulations and patient safety concerns.
Scheduling and Confirmation:
Appointments can be scheduled through [list options: phone, website, email]. You will receive a confirmation email with details like date, time, procedure information, and cancellation guidelines. Please review this information carefully and contact us immediately if you have any questions or need to reschedule.
Rescheduling and Cancellations:
We understand that unforeseen circumstances may arise. You can reschedule appointments up to 24 hours (1 day) prior to your scheduled date and time without penalty. Please notify us via call on +91 8766737727.
For cancellations:
- Cancellations made within the 24-hour window: Refunds will be processed minus associated costs, as outlined in our Cancellation & Refund Policy (details available separately).
- Cancellations made less than 24 hours before the appointment or after the procedure has begun: No refunds will be issued.
Exceptions:
We consider documented medical emergencies or financial hardship on a case-by-case basis with supporting documentation.
Patient Claims and Refunds:
We strive to provide exceptional service and address any concerns you may have. If you are unsatisfied with your experience, please contact us directly to discuss your concerns and potential solutions. However, please note that payment gateways cannot process refunds based on non-shipment as we offer in-person services.
Dispute Resolution:
Should any dispute arise, we encourage open communication and attempt to resolve it amicably. However, you also have the right to pursue legal action through the appropriate channels.
Payment Gateway Compliance:
This policy acknowledges the limitations of payment gateways regarding non-shipment refunds for services. By scheduling an appointment, you agree to these terms and understand that refunds for cancellations after the 24-hour window or no-shows will not be processed through the payment gateway.
Transparency and Communication:
We value transparency and clear communication. This policy is readily available on our website and communicated during the scheduling process. We encourage you to ask any questions you may have.
Maintaining Trust:
We prioritize patient trust and aim to exceed your expectations. This policy ensures clarity regarding service availability, scheduling, cancellations, and potential refunds.
Revisions:
We reserve the right to revise this policy periodically. Updates will be posted on our website and communicated to existing patients when applicable.
Contact:
For any questions regarding this policy or to initiate a cancellation request, please contact us at +91 87667 37727 or support@eternalskinclinic.com.
Remember:
- Consult with a legal professional in your jurisdiction to ensure compliance with relevant regulations and ethical practices.
- Clearly communicate this policy to patients both electronically and verbally.
- Prioritize open communication and patient satisfaction to minimize claim disputes.
By implementing this revised policy, Eternal Skin Care Cosmetic Clinic can demonstrate clarity, transparency, and patient respect, while adhering to payment gateway limitations and mitigating potential legal risks.